From online slots and table games, to sports bets, many people are curious about what happens if someone else tries to claim any winnings from your casino account. It’s a fair question, especially with all UK casinos operating under strict laws on identity checks and payments.
In this blog, you’ll find out what actually happens to any of your potential winnings, who can rightfully collect them, and why identification is so important. You’ll also get practical guidance on keeping your account safe and what to expect from UK gambling rules.
When you open an account with a UK casino, you must provide personal information to prove who you are. This requirement comes directly from the UK Gambling Commission (UKGC). The main reasons are to try and prevent any underage gambling, money laundering, and fraud.
You might be asked for a passport, driving licence, or a recent bank statement. The documents must match the details supplied when registering. If any details can’t be confirmed, or don’t quite line up, you could be stopped from depositing or withdrawing funds until things are sorted.
As mentioned earlier, these ID checks are also in place to protect both you and your money. It’s much harder for someone else to impersonate you, or attempt to take your funds. For larger withdrawals or new payment methods, you may be asked for extra verification even after you’ve registered.
Each UK casino may carry out these checks in slightly different ways, but all must follow the regulations designed to help keep gambling secure and fair.
If you win, but haven’t yet proven your identity, you won’t be able to withdraw your winnings until your details are checked. This rule is the same for both online and land-based casinos, regardless of the size of your win.
Typically, casinos will ask for the official documents already discussed. Online players will usually upload these directly to their account, while land-based casino staff may ask to see your ID at the cashier desk for any larger potential payouts.
If you can’t provide the correct ID, your account may be temporarily blocked. Sometimes, there are extra checks—such as when the card used to deposit isn’t the same as the one you want to withdraw to.
This process can be very quick, but on occasion it may take a few days, depending on how soon you share your documents and how long the checks take. Any winnings will be placed on hold until everything is verified.
Keep these rules in mind and have your ID ready to help the process go smoothly.
No—only the person whose name is on the casino account or physical ticket can claim any potential winnings. This is a clear rule set out by the UKGC to help prevent fraud, protect players, and ensure fairness.
Before you’re even allowed to gamble, UK-licensed casinos are required to carry out identity checks. This means you must verify your name, date of birth, and address before you can play, deposit, or withdraw. These checks are legally required and help confirm you’re old enough to gamble and that your details are legitimate.
Even after you’re verified, casinos may still carry out additional ID checks, especially if:
For online casinos, only you—the registered account holder—can make a withdrawal. The name on your withdrawal method must match your casino account, and you may be asked to confirm your identity again to make sure it’s really you making the request. Giving someone else permission to claim your winnings on your behalf is not allowed, and casinos will not release funds to anyone else.
In land-based casinos, the same rules apply. Staff will ask for photo ID before approving any large cashouts and will only pay the person who originally placed the bet or played the game.
Never share your account or login details with anyone. Doing so breaks the terms and conditions of most UK casinos and can result in your account being suspended or permanently closed. To keep any potential winnings safe, always use your own correct personal information and follow the verification steps carefully.
How long a casino holds your winnings can vary, so it may be a good idea to know the details before you start playing. With online casinos, your winnings usually remain in your account until you request a withdrawal. Most sites don’t set a time limit, although some may charge a fee or close inactive accounts after a year of no activity.
Once you put in a withdrawal request, you’ll need to wait for the casino to finish their checks. For many trusted UK casinos, this is between 24 hours and 5 working days. The actual time depends on whether your ID has been checked beforehand, your withdrawal method, and any questions about your payment.
If your details are still being checked or something isn’t clear, your winnings will be held until these checks are complete. Only once everything is confirmed will the payment go through.
At physical casinos, you can often pick up smaller potential winnings straight away. Any larger wins may need to be paid out by bank transfer or cheque, which could take a few days depending on how much you’ve won and the casino’s process.
To avoid any delays or surprises, take a moment to review your chosen casino’s withdrawal terms before you play.
For both online sites and brick-and-mortar locations, UK casinos have to check who you are. This is to protect you and keep in line with UK law.
The most common forms of accepted ID are government-issued photo documents, such as a passport or either a full or provisional driving licence. In some cases, a PASS card may work too.
To confirm your address, you might be asked for a recent utility bill, bank statement, or council tax letter—usually less than three months old and showing your name and address.
If you don’t have the standard documents, some casinos will accept other forms of official ID that show your name and photo. Damaged or expired documents typically aren’t accepted.
Each casino sets its own list of accepted documents, so if you’re unsure, getting in touch with customer support may be wise. Quick access to up-to-date paperwork removes hassle and can help speed up any withdrawals.
Now that you’ve got a clear picture of how UK casinos protect any potential winnings and what’s required from you, you’ll be well prepared to enjoy a safe and secure experience. Please play responsibly.
*All values (Bet Levels, Maximum Wins etc.) mentioned in relation to these games are subject to change at any time. Game features mentioned may not be available in some jurisdictions.
**The information provided in this blog is intended for educational purposes and should not be construed as betting advice or a guarantee of success. Always gamble responsibly.